Selling is an innate human behavior developed through early life experiences. Traditional sales training often replaces these instinctive actions with learned behaviors that can feel unnatural and be less effective. Rather than seeking "sales superstars," organizations should focus on harnessing the inherent persuasive abilities of their team members.   Service vs. Retail Sales   There is a fundamental difference between retail "wants" and service "needs." In the service industry, the...

Creating the Chemistry of Concern Rusty Markland Human behavior is extensively monitored daily through diverse methodologies, including voice mining, data analysis, tracking of personal internet search activity, consumer profiling, and mapping of cognitive processes via routine algorithmic interactions. In the corporate environment, this surveillance serves as a critical mechanism for identifying the specific...

Friendly Pesticides??? REALLY??? In my capacity as a technical director for a prominent pest control company for over three decades, I routinely encounter the phrase "child and pet friendly" when reviewing literature and labeling for certain pesticide products. This lexicon is used by virtually every company and appears on nearly all pesticide packaging available in retail hardware stores and online. To any professional with specialized training, the simultaneous application of the...